Support
Frequently Asked Questions
Everything you need to know about ordering from us.
What is your minimum order quantity?+
Our MOQ varies by product. Most items start at 50 units. For first-time orders, we offer sample packs so you can test quality before committing to bulk.
How long does shipping take?+
Europe: 10-25 days · North America: 15 days · Asia: 15 days · South America: 25-30 days · Africa: 25-40 days · Oceania: 15-25 days. Islands & remote areas: 35-45 days.
Do you ship worldwide?+
Yes, we ship to 50+ countries. All prices include shipping and import taxes, with no extra charges for our customers.
What is your return policy?+
Unused, undamaged goods can be returned or exchanged within 60 days. Normal processing takes 7 business days, up to 15 business days in exceptional cases.
Can I order samples before bulk?+
Absolutely. We encourage retailers to order sample packs to experience the quality firsthand. Sample costs are credited toward your first bulk order.
What payment methods do you accept?+
We accept all major credit cards, Apple Pay, Google Pay, and PayPal via Stripe. All transactions are securely processed.
Do you offer wholesale pricing?+
Yes. Retailers ordering 50+ units per SKU receive wholesale pricing. Contact us for a custom quote.
Can I customize products with my brand?+
For orders over 500 units, we offer private label and custom branding options. Contact us to discuss.